Hello,

mail2web.com offers a lot of things but our flagship product is a gateway to check your email. By entering your email address and password we allow you to see the contents of your inbox, send, receive and delete messages as well as a host of other features. We don’t save your password or share your information with any third-party.

That’s obvious to many users but not all. Here are some common questions we get:

Q: I need to change my password.

A: We can’t if we don’t host your email. For example, if you are using a hotmail address, gmail or an address provided by your cable company, you must contact them to do administrative tasks like changing your password (or sign up with myhosting.com and we’d be happy to help:-).

Q: You deleted all my email. Please restore it immediately!

A: Well this isn’t exactly a question but we try and be polite when we respond. We don’t delete email. We can’t as we don’t have the password. Typically this happens when someone (or someone in the office / household) opens their desktop email client and ‘POPs’ their inbox. At this point all email is downloaded to the client computer. When logging into mail2web.com we display what is on the server and in this case it’s empty.

Solution: see if your provider can get you what is called an IMAP4 email account. We offer it at myhosting.com and it stores all email on the server so this would never happen.

Q: How do I view email messages that I have sent?

A: Unfortunately we can’t provide that functionality with mail2web.com. Again, we are only accessing your account for the time you log in, and have no ability to keep track of messages you have sent.

Solution: get a free account with mail2web.com LIVE. This is a feature rich, browser-based email account with calendars, tasks, contacts and more. And yes, it will keep track of your sent emails and even send email to a mobile device that supports ActiveSync.

When mail2web.com started our slogan was ‘It’s all about checking your email anywhere’ and to a large degree, that is still true. However, then ‘everywhere’ meant kiosks, internet cafe’s and anywhere you could access a web-browser (even through a PDA via http://mail2web.com/PDA).

Now, ‘Anywhere’ truly means anywhere your mobile device has access. And it’s not just email people want to access but all their PIM data (Personal Information Manager) like appointments, contacts, notes, journals, tasks.

To address the variety of mobile devices in the market we provide Blackberry, ActiveSync and even RoadSync options with our messaging solutions, but mail2web.com is constantly looking for new mobile technology to offer to our customers. If you are a vendor of a Mobile, ‘Push email’ technology, we’d love to hear from you.

And yes, that wasn’t 10 questions but I hope you got the point.

Thanks,
John Carthy
V.P. Sales and Marketing
SoftCom Technology Consulting Inc.

Posted in SoftCom, mail2web.com ~ No Comments

Greetings,

In the past couple weeks, our customers on mail2web.com LIVE and mail2web.com Personal Exchange plans have experienced some service interruptions. I want to take the opportunity to discuss these problems and try to explain what we have done to remedy these issues.

From the initial onset of these issues, our Engineering team has been working closely with product engineers from Microsoft to analyze our environment. Following the analysis of the system data, we were able to identify specific issues in the Microsoft Exchange Product code that caused the service lapse. At the time of this post, these issues have been fixed and proper service has been resumed.

In addition, we have deployed additional Exchange server capacity and we have been migrating affected mailboxes in the off-hours. With these actions, we have further diversified our system resources on our Exchange platform to minimize the chance that these Exchange code bugs will reoccur.

mail2web.com Business Exchange customers were not affected by this issue so if you are experiencing any problem, please contact our support team and we will investigate your specific case.

I apologize for the inconvenience and want to assure you that we have taken every effort to provide our customers with highest quality of service. Again, if you would like to discuss about your specific case or provide us your valuable feedback on your personal experience of our service, please feel free to contact us through our support team (support@mail2web.com).

Thank you,
Kaan Bora Soran
Chief Operating Officer.

Posted in SoftCom, mail2web.com ~ No Comments

Now that I have your attention, I am excited to tell you about some changes we have made to our Affiliate Program. We have made it even easier for you to make money.

We launched the program a few months ago and it has been a great success with over 250 Affiliates already in the program. Now we have made the program even better with higher payouts, more payment options and a lower payout thresholds.

We have also made these changes retroactive to start of our Affiliate Program. So if you are already a member you will be able to take advantage of this right away.

We have tried to make this program as straightforward as possible. The idea is simple; you refer customers to our services and in exchange we send you money.

Here are the basics of the program:

• The program is free to join.
• We provide you with an online tools to manage your account and access the resources you need.
• Payouts are based on the schedule below. As a rough guideline they are approximately equal to three months fees for the service.
• After a referred customer signs up they must stay with that service for a minimum of 90 days and their account must be in good standing.
• Payments options are by check, PayPal or Account credit (for existing customers).
• The minimum payout will be $50.00 US.
• Payments are made once a month for qualified sales.

For all the details you can check out our website: http://softcom.biz/Affiliates/

Sign up for our Affiliate Program and start making money now!

Thanks,

Stephen Nichols
Marketing Manager
SoftCom Technology Consulting Inc.

**Exchange payout is per domain with at least one active professional seat

Posted in SoftCom, mail2web.com, myhosting.com ~ 2 Comments